Terms of Service

DRAFT, pending legal review

Last updated: [Date]. This draft is not yet in effect.

1. Services

These terms cover mail and address services, registered agent service, LLC setup and filing, AI-assisted call and email answering, day offices, private offices and the conference room provided by Executive Gateway LLC ("we") to you ("client"). Executive Gateway is not a law firm and does not provide legal or tax advice.

2. Mail receiving and Form 1583

Mail service begins after you submit a completed USPS Form 1583 with two acceptable forms of ID, signed in front of our staff or a notary. Mail must be addressed with your PMB number. Address plans are mail-service addresses and do not include office space. Some banks, agencies and licensing boards do not accept a mail-service (CMRA) address; you are responsible for confirming acceptance.

3. Holding periods and unclaimed items

We hold letters for [X days] and packages for [X days] after receipt. Items not picked up, forwarded or given instructions for within that period may be returned to sender, shredded or disposed of as permitted by law.

4. Package limits

Packages over [X] lbs or [X] inches, or more than [X] packages per month, may be refused or charged a storage fee of [$X]. Perishable items are not accepted.

5. Prohibited items

We do not accept hazardous materials, firearms or ammunition, illegal substances, live animals, cash shipments, or any item prohibited by USPS or carrier rules. We may refuse or return any item we reasonably believe is prohibited.

6. Forwarding and postage

Forwarding is available on plans that include it. Postage and carrier charges are billed to you at cost, in addition to your plan fee. We are not responsible for delays or loss once an item is handed to a carrier.

7. Mail after cancellation

After your service ends, mail addressed to you is handled as USPS rules require for CMRA clients. Under current USPS rules, we may return mail to sender or forward it as permitted for a period after termination. You are responsible for updating your address with senders.

8. Registered agent

For $49 a year we receive service of process and official state notices on your behalf and forward them the same business day using the contact information you provide. You must keep that information current. The annual fee is non-refundable after activation. You may cancel anytime to stop renewal; you must appoint a new registered agent with the State before cancelling.

9. LLC setup and filing

We file the information you give us. We do not choose your entity type, draft operating agreements, or review documents. You are responsible for the accuracy of the information you provide. The LLC setup fee includes the New Jersey state filing fee.

10. AI-assisted call and email answering

You authorize us to answer calls and email, and to send replies, in your company's name using an AI-assisted system following your instructions. You are responsible for the instructions you give us and for the content of replies sent under them. Calls are recorded and transcribed. Spam filtering may block legitimate messages; we are not liable for filtered, delayed or missed calls, messages or email. Recordings and transcripts are kept for [X days] and you may access them through the client portal during that period.

11. Private offices

Private offices are provided under a license agreement, not a lease. A license does not create a tenancy or any interest in real property.

12. Conference room and day office bookings

Bookings may be cancelled without charge up to [X hours] before the start time. Later cancellations and no-shows are charged in full. Included monthly hours or credits do not roll over.

13. Billing and cancellation

Plans are month-to-month with no contracts. You may cancel anytime; cancellation takes effect at the end of the current billing period. Fees already paid are not refunded except as required by law.

14. Limitation of liability

To the extent permitted by law, our total liability for any claim is limited to the fees you paid in the [X] months before the claim. We are not liable for indirect or consequential damages, or for lost, delayed or damaged mail or packages beyond that limit.

15. Changes

We may update these terms with [X days] notice by email or through the client portal.