Privacy Policy

DRAFT, pending legal review

Last updated: [Date]. This draft is not yet in effect.

What we collect

Contact and account information: name, company, email, phone, billing details and plan.

Form 1583 records: copies of the two forms of ID you provide and your completed USPS Form 1583, which we must keep under USPS rules.

Mail records: sender, date and type of each item, and scans of items you ask us to open and scan.

Call and email answering: call recordings, call transcripts, caller details and the content of email handled on your behalf.

Website and portal: form submissions, login records and basic technical logs.

How we use it

To provide the services you signed up for, verify your identity as USPS requires, bill you, and contact you about your account. If you opt in, we may send text messages about your inquiry; reply STOP to opt out.

Sharing

We share information with USPS as Form 1583 requires, with the State of New Jersey for filings you request, with service providers who help us operate (such as hosting, payment, and call and email processing providers), and when required by law. We do not sell your personal information.

Retention

Recordings and transcripts: [X days]. Email content: [X days]. Mail scans: [X days]. Form 1583 and ID copies: as long as USPS rules require. Account records: [X years] after your service ends.

Security

We use reasonable safeguards, including hashed passwords and access controls. No system is completely secure.

Your choices

You may request access to or deletion of your information, subject to records we must keep by law. Contact us at [Email] or [Phone].